Our staff are dedicated to providing a respectful, safe experience for you and your family. We have ongoing support and training for staff so we can all provide trauma-informed care.
Trauma-informed practice means:
Personal level
- aware of being aware of one's own trauma and how it may impact one's work
Organizational level
- aware of potential collective trauma, its impacts, and best practices to support trauma healing
policies and practices that build awareness of the impacts of trauma on the people who attend the centre - aware of symptoms or behaviours and impacts of trauma
- reflective and adapting policies that may cause re-traumatization
- prioritizing safety of environment, emotional/physical/environmental/cultural
- strengths-based approach that acknowledges and validates the traumatic experiences, stigmas and discrimination, but also brings the focus back to resiliency and coping
- valuing inclusivity, accessibility, self-efficacy, and peer-support
- responsive to group needs and strengths
- practicing Indigenous values and worldview
- valuing lived experience and the role everyone has in community
Knowledge of Trauma and Its Impacts on our Indigenous People
For example, supporting someone overcome addictions means providing a safe space to share with others, sharing information on addictions and its impacts on the body/family/community, and providing guidance through routine, structure, and forming new habits in community.